FAQs - Ace Fence and Deck

A: Professional fence contractors have the training, experience, and equipment needed to install your fencing properly.

A: We can schedule jobs with no money down.

A: Yes. We work with several finance companies that can lend you the money needed for your new fencing. Subject to approved credit.

A: Of course! We have a huge inventory of fencing products and supplies competitively priced for your convenience.

A: We offer all types of fencing. We have a fence for every need.

A: We would be interested in offering a free estimate to build any project with customer provided materials, however we have products available that are not available to the general public unless going through a professional company like ourselves. We would love the opportunity to go over our products with you prior to you investing in any materials. Some products though attractive by price are not worth the money paid for them. Some homeowners may feel they are saving money by providing their own materials, unfortunately more often than not they are settling for a lesser quality product and paying the same for labor to complete their project.

A: In most cases we are able to abut to the neighbor’s fence. We always recommend when using a neighbors fence as part of your own that you discuss the placement with them.

A: We would be happy to work with a homeowner in a joint effort to complete their project. Our warranty would only apply to the work that was performed by our staff. In most cases Ace Fence and Deck pulls the building permit, in this situation, it would be required that the homeowner obtains the permit. Due to the homeowner finishing their project, they are responsible for the final inspection.

A: At this time we do not offer power washing and staining as one of our services. We do however work closely with several companies that we can refer you to.

A: We are always running specials in various areas. Our sales reps are very forthright with any promotions that we have and will let you know what is available.

A: There are many differences in the quality and construction method of my product verses the inferior products that are available in box stores. I am glad you took it upon yourself to investigate what’s available to the average consumer, please look further than price. We have not been able to grow with a terrific reputation carrying those lower quality products you have mentioned. I have listed some of those differences below,

1. We stick build our fence one board at a time, we do not use prefab fence material.
First, prefab fence material is not available in 8ft and we would never consider using it no matter how great the material savings may be. The stick building will allow for us to follow the contour of your ground, for a more custom look and a better-built fence.

2. My fence boards are a true 3/4″ of an inch and 8ft tall. The Box store boards are only 6ft tall and only 1/4 to half inch thick. The grade of cedar is lucky to be a 3 instead a #1 like we have quoted. The higher quality cedar the least amount of knots.

3. A lot of the times consumers are looking at an online price that is for ACQ pressure treated lumber OR untreated Spruce, which again we never recommend for fence boards or 2×4 rails. The warping and twisting may happen rapidly.
Another very common mistake is mistaking cedar tone or pre stained lumber as Cedar, this is a marketing technique used by many retailers.

4. We use full thickness cedar 2×4 rails 3 per section, not ACQ pressure treated rails which are often substituted to give a very attractive purchase price.

5. We use aluminum ring shank nails which will not rust. We do not secure our fence with staples or ungalvanized fasteners which will rust and streak down the fence boards or just corrode and boards will then fall off, which again is found on prefab panel pricing fence.

6. All of our posts will be 4x4x12 we recommend a 36″ minimum deep hole for 8ft fence construction. (My quote does reflect a 10ft long post, however, that is an error on my part. You will receive a 12ft long post.)

7. This deep of a hole will require approx. two 80lb bags of concrete per hole.

I hope some of these things make sense, let me know if I can be of any more assistance.

Thank you,

Rob Bruno

A: Warranty explanation: for wood decks. We offer a 1yr Service Warranty on installed projects. We 100% guarantee we will build your deck to meet or exceed code. The problem with extending a warranty longer than a year is often problems with exterior projects are not caused by the constructions/craftsmanship but the environment such as ground condition, UV rays and moisture, not mention the use of the product such as how you sweep the deck off hitting the railing with a snow shovel as you remove just to name a few. Then all wood is subject to cracking, checking, splitting and warping. I do enjoy what I do and plan on owning my company proudly with happy customers. I am not going to argue with my customers or over sell warranties to get a job. We build it right and have been doing so since 1999. That being said I have no problem to ever come back and fix a mistake that is our fault. I have never said no to anyone who is in need of something fixed that is our fault no matter when it was. We would love to build your deck!

A: Many customers will let cedar fade and grey. All exterior wood fences (Cedar and Pressure Treated lumber) should be water sealed or stained, but many clients like the natural grey aging look. We recommend adding a stain or water seal to your fence, this will prolong the life of your fence. The industry does offer a pre stained (Cedar Tone) lumber. We do not recommend this lumber. The stain that is applied to this type of wood is really an inferior stain compared to what could be used. The lumber is pressure treated, but sold as Cedar tone. Because of the name many people believe they are buying a Cedar fence, unfortunately they are really getting a pressure treated fence stained to look like a cedar fence. The only part of our fence that is pressure treated are the posts that go into the ground.
Pressure treated lumber is treated against decay and insect infestation, however still needs to be protected against the sun and rain. The biggest reason we suggest Cedar for all other parts of your fence (boards, rails and lattice), is the warping and twisting is less in cedar compared to pressure treated lumber. This is why cedar siding exists and Pressure treated siding does not. We work with several reputable painters who we suggest, if you are in need of staining, painting or water seal service.